Set of 2 Vintage French Duck Terrine Dishes – Alsace Pottery

I take great care in packing fragile and valuable items to ensure they arrive safely. Each item is securely wrapped and boxed to protect it during transit. I also use tracked shipping for added peace of mind, and you will receive a tracking number as soon as your order is dispatched.

Buyers are responsible for any customs duties or import taxes that may apply, depending on their country’s regulations. These fees are not included in the purchase or shipping price and must be paid directly to the carrier or customs office when the parcel arrives in your country.

If your parcel is returned to me for any reason (for example: the delivery address was incorrect, customs duties were not paid, or the parcel was not collected in time) I won’t be able to offer a refund.

However, you will have the option to have your parcel resent. In that case, you’ll need to cover the cost of reshipping, which may be significant depending on your location (especially outside of Europe).

Please double-check your address and be sure to track your order once it’s shipped. If you’re outside the EU, make sure you’re familiar with your local customs procedures to avoid issues.

I’ll always do my best to help if something goes wrong so feel free to reach out if you have any concerns.

Delivery times vary depending on your location. For most destinations, shipping takes between 10-20 business days. If you need your item faster, please contact me to discuss expedited shipping options.

In the unlikely event that your item arrives damaged, please contact me immediately with photos of the packaging and the damaged item. I will work with you to resolve the issue, whether it’s a replacement (if possible) or a refund.

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